Refunds and cancelling

Last updated: 10 October 2026. Questions: emotional_support@stoava.com.

Cancel any time

You can cancel your Philosopher membership whenever you like. Sign in, open your account and choose "Manage billing", or write to us and we will cancel it for you. Cancelling stops all future payments. You keep your membership until the end of the period you have already paid for, and your account and free access carry on as before.

Refunds within 14 days

If you are not happy, you can have your money back. Write to us within 14 days of any payment, including a renewal, and we will refund that payment in full. You do not need to give a reason. A refund also cancels the membership, so you will not be charged again.

This is in addition to the legal right you may have as a consumer in the EU or UK to withdraw from a first purchase within 14 days, and it does not affect any other statutory right.

How to ask

Email emotional_support@stoava.com from the address you signed up with, and tell us that you would like a refund. We aim to reply within two working days.

How the money comes back

Refunds go back to the card or payment method you paid with, through our payment provider. Once the refund is issued, it usually reaches your account within 5 to 10 working days, depending on your bank.

Charged by mistake

If you see a charge you do not recognise, or you think you were charged after cancelling, write to us straight away and we will look into it and put it right.